How do I contact Customer Service?

If you have any questions or queries our Customer Service team are here to help. You can contact us by email or by phone;

UK +44 (0) 1438 740 257

[email protected].

What are your delivery rates?

UK nationwide delivery is £6 on orders up to £50.00, all orders over £50 are delivered Free of Charge.

Deliveries to Europe are charged at a flat rate of £15. Orders over £99 are delivered Free of Charge.

Which payment methods do you accept?

All major credit cards are accepted, and processed by Paypal.

How do I check the status of my order?

You can view the status of your order by logging in to your account or calling Customer Service on:

UK +44 (0) 1438 740 257

I ordered the wrong item, what do I do?

Don’t worry, just give us a call or email us and we’ll sort it.

UK +44 (0) 1438 740 257

[email protected]

Can I order by phone?

Sorry, but at the moment we cannot take orders over the phone.

Do you accept international orders?

We do not currently accept international orders, sorry.

How do I return an item that I purchased?

If you’re not happy with your purchase, please contact our Customer Service team who will be happy to arrange return of your goods and a full refund (subject to our terms and conditions):

UK +44 (0) 1438 740 257

[email protected]

Can I find a local retailer to me?

Follow this link to find your nearest stockist

http://www.hahncookware.com/stockists.php